| Search For Keyword or Phrase: |
|
| Example: install toner cartridge |
 |
|
|
|
To find a specific fault code, try our Fault Code Search. |
|
|
|
For further help, try our Tips on Searching. |
|
|
|
Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
|
|
|
|
| Frequently Asked Questions: |
- PlotWorks Minimum Print Server Requirements
The PlotWorks Print Server runs the PlotWorks software and serves as the printing operations hub. One Gecko interface card for controlling one or two printers. NOTE: If using a SCSI hard drive, an additional SCSI card is needed to control scanners or printers that use a SCSI interface. more...
- Cannot Delete Jobs From the Job Queue
Cannot Delete Jobs From the Job Queue . Make Sure the Job Folder is in the Job Queue Folder . For example, if your job was listed as #18 in the Job Queue, look for a folder named 00000018. more...
- Security Code Invalid Message When Opening the Job Editor
PLP provides a activate.reg file that, when double-clicked, updates the Windows registry to activate the PlotWorks features that have been purchased. In its default configuration, Windows XP will prevent the activate. more...
- Synergix Scanner is Not Detected by PlotWorks
Confirm That the Scanner is Listed in Device Manager and is Pointing to the System32\Drivers\Synergix.inf File . NOTE: If the Synergix IEEE-1394 Scanner is not present, make sure that the Scanner is powered ON, then in the Device Manager window click on [Action] and select [Scan for Hardware Changes]. more...
- PDF file Does Not Print Properly or Will Not Print at All
PDF file Does Not Print Properly or Will Not Print at All . Make Sure the Security Method is Set to No Security . If the Security Method setting is set to something other then 'No Security' inform the customer the file will have to be resubmitted. more...
|
|
|
|
|
|
|
Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
|
|
|
|
|
